Privacy Policy

1. Introduction

At Highstack, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy describes our practices regarding how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We collect personal information that you voluntarily provide to us when interacting with our website or services. This information may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other registration details.
• Communication Content: Messages, feedback, or inquiries you send to us.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

3. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather analytical data. Cookies are small data files stored on your device that help us understand user preferences and improve our services. You can manage or disable cookies through your browser settings; however, this may affect the functionality of our website.

4. Purpose of Collection

We collect personal information for the following purposes:

• Service Delivery: To respond to your inquiries, provide customer support, and process transactions.
• Personalization: To tailor content and services according to your preferences.
• Communication: To send newsletters, updates, and promotional materials (with your consent).
• Analytics: To monitor usage patterns and improve website functionality.
• Legal Compliance: To fulfill legal obligations and protect our rights.

5. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@highstack.ca. Please note that withdrawing consent may limit our ability to provide certain services to you.

6. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your information under the following circumstances:

• Service Providers: To third-party vendors who assist in operating our website and services, subject to confidentiality agreements.
• Legal Obligations: To comply with laws, regulations, or legal requests.
• Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred, provided the receiving party agrees to protect your information in a manner consistent with this Privacy Policy.

7. International Data Transfers

Your personal information may be stored or processed outside of Canada, including in jurisdictions that may have different data protection laws. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws, such as using contractual clauses approved by relevant regulatory authorities.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at info@highstack.ca, and we will promptly delete it.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely delete or anonymize your information.

10. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal limitations.
• Withdrawal of Consent: Withdraw consent for specific uses of your information.

To exercise these rights, contact us at info@highstack.ca. We will respond within 30 days.

11. Opt-Out Options

• Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe link in the email or by contacting us directly.
• Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being sent.

12. Third-Party Services

We may use third-party services, such as analytics providers, that collect, monitor, and analyze website usage to help us improve our services. These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be posted on our website with an updated “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: info@highstack.ca